This post is authored by guest contributor Professor Vishaal Kishore, the Executive Chair of the Cisco-RMIT Health Transformation Lab
The recent report of the Australian Royal Commission into Aged Care Quality and Safety tells us two critical things. First – something systemic is going on in aged care: the elements of the system are not working together to produce optimal outcomes. Second – the issue is one of respect: our system is not treating individuals the way that they ought to be treated.
Our challenge is to find a way to make the Australian aged care system simultaneously more connected, and more compassionate. And this is where technology has a crucial role to play – but the role is a complex one. Done right, technology can be core to making our system more respectful. Done poorly, technology can merely contribute to making a disrespectful system more efficient at being